Organisations
For info and signposting – Mind InfoLine: 0300 123 3393 (9am – 6pm, Monday to Friday, except for bank holidays).
NHS 24hr freephone for urgent support or advice: 0800 953 0285 (For Bolton, Manchester, Salford, Trafford and Wigan).
Samaritans Free Helpline 24 hr: 116 123
Campaign Against Living Miserably (CALM)
0800 58 58 58 (5pm – midnight, everyday). Webchat also available.
Manchester based service if you are feeling suicidal, are concerned about someone else or have been bereaved by suicide.
Support for LGBTQ+ community
LGBT Helpline: 0345 3 30 30 30
Therapy Policies
Privacy
My privacy policy can be sent to you upon request.
Complaints
If you have a complaint or concern about any aspect of my work, please let me know as soon as possible.
Please give me full details of your complaint and I will treat it seriously, promptly and learn from it by reviewing or improving standards.
Make your complaint to me either in person, by phone, by letter or in an email to therapy.isabellamay@gmail.com.
I will investigate your complaint with the aim to:-
- Find out what happened and what went wrong
- Make sure you receive an explanation and an apology if this is appropriate
- Identify what I can do to ensure that this problem does not arise again
Raising concerns with my professional register (BACP)
If you feel uncomfortable complaining directly to me or do not feel that your complaint has been resolved to your satisfaction, you can find information on raising concerns with BACP here https://www.bacp.co.uk/about-therapy/get-help-with-counselling-concerns-service/ .
The BACP can also be contacted on 01455 883300 and by email at gethelp@bacp.co.uk.